Due to the fact that our product is a consumable and can not be repackaged or resold like most other electronic devices, we do not offer a full money back guarantee.
However, customer satisfaction is our top priority and to further ensure that you are satisfied with the product, we do offer a limited warranty against any and all manufacturing defects as stipulated above under the warranty section. If you feel that you have received a defective item and would like to initiate a return under the terms of our warranty plan, you will first be required to create an account with us if you do not have one, so you can submit a ticket to our customer service department explaining your warranty related issues.
If after receiving your ticket and the item has been deemed eligible for replacement under our warranty program, our customer service team will send you an email to confirm the return. Once you receive the confirmation email, you must send the defective product back within 3 business days of receipt. The prepaid label will be void after 3 business days and we will be unable to process the RMA. An RMA form must also be completed and returned with your defective item. A link to the RMA Form can be found below. Upon receipt of the defective item, our team will inspect and test the item to ensure it falls under our warranty replacement guidelines. Then we will communicate the status of said RMA through the ticket system that is tied to your account, and will initiate the replacement of the item.We reserve the right to refuse replacement if we find that the item does not meet the guidlines of our warranty replacement program as outlined above. If an item is refused replacement it will be returned to you along with an explanation as to why the item was refused. All refused items and/or approved replacements will be given a tracking number which will be communicated through the ticket system to you so that you are aware of the status of your RMA item(s).